Payments & Refund Policy – YPI.AE
Effective Date: 12/06/2025
This Payments & Refund Policy explains how YPI.AE handles payments, billing and refunds for paid services offered on the Platform, including Ad Services, Subscription plans and other paid products (collectively, the “Paid Services”).
This policy should be read together with our Terms of Use, Advertising Agreement (where applicable) and Privacy Policy.
Merchant country of domicile
YPI.AE is operated by YPI LLC, a company incorporated in the United Arab Emirates. For card transactions, the merchant country of domicile is the United Arab Emirates.
Nature of services
YPI.AE provides online advertising and digital services only. No physical goods are supplied or shipped as part of the Paid Services.
1. Scope
This Policy applies to:
- Agencies, agents, developers, owners and other Clients who purchase Paid Services on or via the Platform;
- all fees charged by YPI.AE for Ad Services, Subscription packages, upgrades (e.g. Featured or Diamond Listings) and other paid products.
It does not apply to:
- payments between Users for property transactions (rent, sale, deposits, etc.), which are strictly between the relevant parties and do not involve YPI.AE;
- payments processed by third-party providers for services not offered by YPI.AE.
2. Prices, currency and taxes
- Unless stated otherwise, all prices are quoted in United Arab Emirates Dirhams (AED).
- Prices may be displayed inclusive or exclusive of Value Added Tax (VAT) and other applicable taxes. Where required by law, VAT will be added to the fee at the applicable rate.
- You are responsible for any taxes or charges imposed by your bank or payment provider.
YPI.AE may change prices, fees and available Paid Services from time to time. Any change will apply:
- to new purchases; and
- to future renewal periods for Subscriptions, in which case we will notify you in advance where required.
3. Payment methods
We may accept one or more of the following payment methods (as available on the Platform or specified in your order/Ad Agreement):
- credit or debit cards;
- bank transfers;
- other local or international payment methods supported by our payment partners.
By providing payment details, you confirm that:
- you are authorised to use the selected payment method; and
- we (and our payment processors) are authorised to charge the full amount due for the Paid Services you select.
4. Billing and renewals
4.1 One-off purchases
For one-off products (e.g. a single premium Listing upgrade), the full fee is typically charged in advance at the time of purchase or activation.
4.2 Subscription plans and packages
For Subscription-based Paid Services (e.g. agency packages, monthly or annual plans):
- fees are generally billed in advance for the relevant subscription period (monthly, quarterly, yearly or as otherwise agreed in writing);
- unless otherwise stated, Subscriptions automatically renew for the same period at the then-current price, until cancelled in accordance with the Terms of Use or your Advertising Agreement.
- You may cancel your Subscription for the next billing period by following the cancellation instructions in your Account or by contacting us in writing within the notice period, if any, specified in your Advertising Agreement or order form. Cancellation will not affect any fees already paid for the current subscription period.
Where required by law or by your agreement with us, we will provide you with an invoice or receipt for each billing period. In case of any conflict between this Policy and the terms of a specific Advertising Agreement signed between you and YPI.AE, the Advertising Agreement will prevail to the extent of such conflict.
5. Late or failed payments
If a payment is declined, reversed or not received by the due date, we may, without prejudice to other rights:
- attempt to re-process the payment;
- suspend or downgrade your Paid Services, including hiding or removing Listings, removing premium placements or restricting access to tools;
- charge late payment fees or interest where permitted and specified in your Advertising Agreement or applicable law.
We are not responsible for any consequences resulting from suspension or downgrade of Paid Services due to late or failed payments.
6. Refunds
6.1 General principle: fees are non-refundable
Unless expressly stated otherwise in this Policy, the Terms of Use or a written agreement signed by YPI.AE:
- all fees paid for Paid Services are non-refundable, in whole or in part; and
- the fact that a property does not sell, lease or generate a particular number of leads or enquiries does not entitle you to any refund or compensation.
- All charges on your payment card statement will appear under the name “YPI.AE” or “YPI LLC”. You are responsible for retaining copies of transaction records and for maintaining the confidentiality of your Account credentials.
This applies in particular where:
- your Listings are removed for breach of the Terms of Use or YPI Rules;
- your Account or access to the Platform is suspended or terminated for cause;
- you choose to stop using Paid Services before the end of your subscription period.
6.2 Exceptions
In limited cases, and at YPI.AE’s sole discretion (except where required by law), we may consider a partial or full refund, for example where:
- a technical error on our side resulted in Paid Services not being delivered or being incorrectly charged;
- a duplicate payment has been made for the same service;
- you cancel an order before the Paid Services are activated, where such cancellation is accepted by us.
Any such exceptions are made without creating a precedent, and YPI.AE is under no obligation to grant similar refunds in the future.
6.3 Method of refund
Where a refund is approved:
- refunds will generally be processed to the original payment method used for the transaction, unless this is not possible (e.g. card expired) or prohibited by law;
- once the refund is processed, we will provide proof of the refund transaction (e.g. reference number or confirmation).
After we have processed the refund and provided proof, any delays or issues in receiving funds (for example due to banking processes or card status) must be resolved directly between you and your bank or payment provider.
If your original payment method is no longer active, you must inform us before the refund is initiated and provide valid evidence of an alternative method. YPI.AE reserves the right to refuse alternative methods that do not comply with applicable laws or our internal policies.
7. Chargebacks and payment disputes
If you dispute a charge with your bank or payment provider (e.g. via chargeback):
- you should also contact us to explain the reason for the dispute and allow us to clarify or correct any issue;
- we reserve the right to suspend or terminate Paid Services and/or your Account while the dispute is investigated;
- where a chargeback is made without valid grounds, we may recover the amount of the chargeback and any associated fees or losses, to the extent permitted by law.
8. Security of payment information
We use reputable third-party payment processors to handle card and online payments. We do not store your full card details on our systems, except for masked or tokenised information where required for security, recurring payments or legal compliance.
While we take reasonable steps to protect payment information, you are also responsible for:
- keeping your Account credentials secure;
- using secure networks and devices when making payments;
- notifying your bank or payment provider and us promptly if you suspect fraud or unauthorised use.
9. Changes to this Payments & Refund Policy
We may update this Payments & Refund Policy from time to time. When we do, we will post the updated version on the Platform and update the “Effective Date” above. Where appropriate, we may also notify you by email or platform notice.
Your continued use of Paid Services after an update constitutes your acceptance of the revised Policy.
10. Contact
If you have any questions regarding payments, billing or refunds, please contact us at:
- Email: office@ypi.ae